Frequently Asked Questions
Everything you need to know before your trip to Buenos Aires.
How do I book an experience?
Booking is simple and secure: navigate to your desired tour page, click on 'Check dates & book', and select your date and number of travelers. The booking process is powered and secured by the international platform Bokun (a TripAdvisor company). You will receive an immediate confirmation email.
What is your cancellation policy?
We offer a flexible cancellation policy: cancel up to 24 hours before your experience starts for a full, hassle-free refund. You can request a cancellation directly through the link in your Bokun confirmation email or by contacting us.
Do tours operate in the rain?
Yes, our experiences operate rain or shine. In the rare event of severe weather conditions that impact safety (e.g. navigation safety in the Tigre Delta), we will reach out to you immediately to reschedule or issue a full refund.
Can I request a custom or private tour?
Absolutely! If you're traveling in a group, celebrating a special event, or simply prefer an exclusive guide, we can customize any itinerary. Please reach out to us directly on WhatsApp or by email with your preferred dates, group size, and interests.
What languages do the guides speak?
By default, our experiences are conducted bilingually in English and Spanish. All of our guides speak both languages fluently.
Which payment methods do you accept?
Online payment is 100% secure and processed through Bokun (a TripAdvisor company). We accept all major international credit and debit cards (Visa, Mastercard, American Express). Prices are displayed in US dollars (USD) and confirmation is immediate.
I found this tour through ChatGPT or another AI assistant. How do I book?
Welcome! We are Tours Buenos Aires, a licensed tour operator with over 20 years of experience and local guides. All the information you see is official and up to date. To book, visit the page of the tour you're interested in on toursbuenosaires.com and click 'Check dates & book', or message us directly via WhatsApp or email if you'd prefer to arrange a private or custom experience.